At FindClinic, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully.
By using FindClinic, you agree to the collection and use of information in accordance with this policy.
We collect several types of information from and about users of our platform:
- Personal Identification: Name, email address, phone number, date of birth, gender.
- Medical Information: Blood group, medical conditions, allergies, appointment history (only if you provide it).
- Payment Information: Transaction references for JazzCash, EasyPaisa, or card payments (we do not store full card numbers).
- Usage Data: Pages visited, search queries, device type, IP address, browser type.
- Profile Data: Profile photo, preferences, reviews you submit.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the FindClinic platform
- Process appointment bookings and payment transactions
- Send appointment reminders, confirmations, and notifications
- Verify doctor credentials and maintain platform integrity
- Improve our services and user experience
- Send promotional emails (you may opt out at any time)
- Comply with legal obligations
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- With Doctors/Hospitals: When you book an appointment, the relevant doctor or hospital receives your name, contact, and reason for visit.
- Service Providers: Third-party services that help us operate (payment gateways, SMS providers) under strict confidentiality agreements.
- Legal Requirements: If required by law, court order, or government regulation.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred with full notification.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encrypted passwords using industry-standard hashing (bcrypt)
- HTTPS/SSL encryption for all data transmission
- CSRF token protection on all forms
- Regular security audits and updates
- Restricted access to personal data on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to notifying you within 72 hours of any data breach.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information via your profile settings
- Deletion: Request deletion of your account and associated data
- Portability: Request your data in a portable format
- Opt-out: Unsubscribe from marketing emails at any time
To exercise any of these rights, contact us at privacy@findclinic.pk.
Cookies Policy
We use cookies and similar tracking technologies to enhance your experience on FindClinic:
- Session Cookies: Required for login and navigation (cannot be disabled)
- Preference Cookies: Remember your settings and language preferences
- Analytics Cookies: Help us understand how users interact with our platform
You can control cookies through your browser settings. Disabling cookies may affect some functionality of the platform.
Children's Privacy
FindClinic is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected data from a child under 13, we will delete it immediately. Parents who believe their child has provided us with personal information should contact us at privacy@findclinic.pk.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Team:
FindClinic Privacy Team
Email: privacy@findclinic.pk
Address: Karachi, Pakistan
We will respond to all privacy requests within 30 days.